If you are a user of our services, we ask that you abide by the application of this agreement, as the service is provided to you based on your acceptance of all the terms and conditions stated in the agreement. Please read the service agreement before starting to deal with us. By requesting the service from us, you have expressed your full agreement to be bound by all the terms and conditions.

1. General Conditions

It is forbidden to deal with any immoral data such as pornographic images and other morally unacceptable artwork. All of our services are used for lawful purposes only. By purchasing or dealing with a product or service from our products and services, it means that you have accepted its terms in full. We have the right to amend the terms of the agreement at any time without any responsibility with its publication on this page, and it is your responsibility to follow it constantly upon each service or transaction. We reserve the right to refuse to provide the service, to stop it, to cancel it in whole or in part, or to close the customer’s account permanently without referring to it after informing it and not responding immediately in cases: Distributing illegal copies of copyrighted software, as well as harming the interests of the company, its systems, intellectual property or services, using materials with bad content that violate morals and norms, or materials related to infringing the freedoms and personal information of others, materials that harm or threaten The environment and society, as well as harm to others such as attacking e-mail, websites or private servers as well as the use of spyware or piracy software and the like). Complete if I prove it. In the event that the customer defames us or insults one of our employees, we have the right to cancel the contract and refuse to provide any service whatsoever to the customer while stopping his effective services. Instead, the customer has the right to go to the competent authorities to submit his complaint. We disclaim any responsibility for any damages that may affect a party as a result of any breaches, violations, misuse of services from one of its customers, problems resulting from the occurrence of circumstances beyond our control, sudden malfunctions or unexpected technical errors, and no party has the right to claim compensation from us for any damage as a result So. We disclaim any liability for any setbacks or losses resulting from remittances or bank deposits. All customers are obligated to compensate us in an appropriate manner, whether materially or morally in the event of their non-compliance with the application of these standards or the breach of one of them, and we also have the right to estimate the extent of the problem and the damage caused to us or one of our customers as a result of any breaches or violations of one of the standards referred to or misuse of services and to claim compensation for it in an appropriate manner. In the event the customer is required to delete his account with us - the customer area - including all his subscriptions, he is not entitled to request any backup copies or restore to his site and his subscription, and it will require paying the cost of a new subscription. We reserve the right to amend the prices or details of the services at the time we see fit without prior reference to any parties. All customers are fully responsible for their accounts with us and the sub-accounts in them and the consequences of these accounts for communicating with us regarding the services and domains in the account. Therefore, customers must fully maintain the login data for their main or sub-account with us. No person has the right to communicate with us regarding any service or domain listed in a customer’s account except for the person whose data is registered in the account (namely: e-mail, mobile number), which proves his ownership of the account and the services in it, and if the customer requests to change any of those data, confirmation is confirmed By a phone call through the number registered in the account or any method that SonoTrix Consulting and Business Solutions deems appropriate to complete the process of changing the data. All customer requirements for taking any actions towards his services or his account with us must be documented through the ticket system for reference at any time if necessary. We have the right to close the client's account in the absence of any effective services on it and without referring to the client. A customer is prohibited from reselling or distributing the services provided by EXA, unless the company’s management approves this. When depositing funds into our accounts, we must be informed of this to confirm the deposit within a period not exceeding three days through one of the available communication channels published on our website. Sono Trex Consulting and Business Solutions is not responsible for any transfers or deposits made to accounts not mentioned on our website, and we accept deposits or transfers to one of our official accounts only, which can be requested from the accounts department or customer service department only. It is not possible to recover any amounts paid to a third party once the service is activated, such as: control panel licenses, private servers, domains, and any invoice paid to a third party. We disclaim any responsibility for any commercial dealings outside our website ticket system with anyone under any circumstances. We will never ask you to send information outside of our website ticketing system under any circumstances. SonoTrix Consulting and Business Solutions reserves the right to refuse, terminate or cancel any contract, at its sole discretion. We keep backup copies of the websites of our customers, and we disclaim any responsibility for any failure, error or loss of the backup copies of the websites. We do our best to provide the best services in terms of quality, efficiency of work, preservation of customer rights, commitment to the period of contracting with customers, and providing the highest stability rate for servers unless any force majeure circumstances are introduced. The period during which the service was stopped, and we are making every effort to deliver the services at the time specified and agreed upon with the customer. We have the right to amend the prices of plans and services on our website at any time, and the customer has the right to renew with Rate the rate or cancel the service before the due date. Failure to pay the value of any service We have the right to disconnect and stop any other service registered in the name of the customer himself until the dues are paid in full.

2. Hosting Services and Domains

It is forbidden to deal with any immoral data such as pornographic images and other morally unacceptable artwork. All of our services are used for lawful purposes only. By purchasing or dealing with a product or service from our products and services, it means that you have accepted its terms in full. We have the right to amend the terms of the agreement at any time without any responsibility with its publication on this page, and it is your responsibility to follow it constantly upon each service or transaction. The customer is obligated to pay the service fee at the same time he requested the service. In the event of renewing the subscription, the following must be adhered to: The customer is obligated to renew on the due date for the issuance of his invoice, and the customer is notified of the renewal date sufficiently before the due date. In the event that the service is not renewed, the service will be canceled and deleted, and the customer has no right to claim any financial rights or copies from the website. The account or service is closed within 48 hours from the date of the due renewal, and in the event that the customer wishes to reopen the account or service or obtain a backup copy of the website, a fee for reopening the service is paid, equal to the value of the service renewal in addition to the backup retention fee. It is prohibited to transfer, store or provide any materials or data that violate societal and work ethics or any materials that have intellectual property rights or patents. It is prohibited to publish or promote any sites that have illegal activity, support terrorism, call for defamation of religions, sects, persons, racism, or carry any extremist ideology or materials related to threatening messages. It is prohibited to upload any files that contain viruses or tools for the purpose of information theft or sabotage. It is prohibited to publish any programs or applications of unethical hackers, or to publish any materials related to teaching hacking and hacking operations. Attempts to harm any of our website or server by any other subscriber are prohibited. It is strictly prohibited to send advertising or promotional messages for a site or product through our servers in what is known as (SPAM), such as sending an advertising message about your site to a group or mailing list whose members did not allow you to receive your messages or mail dumping. Violating this, your site will be permanently suspended. We have the right to refuse to host any website that we deem to be in violation of public policies and state regulations without giving reasons. In order to preserve the quality of service provided to our customers, we have the right to stop any website hosted by us that violates the fair use policy, which affects the service provided by us to our customers or exposes the rest of our hosted sites to be suspended, whether the suspension is temporary or permanent. We are committed to providing the domain transfer code to any customer who wishes to transfer his domain to another domain registrar at any time, but the domain transfer conditions must first be met, which you can inquire about at any time through the ticket system, provided that this request is made through the ticket system, and The transfer code is sent via the ticket. When the domain expires, it may be made available for registration again through the domain owner company. Fines may be imposed on expired domains by the company that owns the domains, and the domain is not renewed until after the fine is paid, and you can inquire at any time about the details of your domain through us via the ticket system on our website.

3. Technical Support Service

The customer has the right to request assistance and technical support such as changing the password or stopping or operating the service during his subscription period. Virtual technical support, which is provided to all our customers regarding the services we provide, and does not include services provided by a third party. The technical support service is provided through a ticket system integrated in the customer panel, and it is the only means of executing customer requests. Other means such as live chat and telephone will not be guaranteed to fulfill orders and are limited to pre-sale inquiries.

4. Personal Customer Information

Maintaining the correctness of personal customer information is entirely the customer’s responsibility, as he must update it periodically to reflect his correct information at all times. We do not use customers' personal information for any commercial or personal purposes, but rather it is used as a means of proving the customer's ownership of his services to us, so it is the customer's responsibility to preserve our membership information from theft or access by hackers through his personal device or a method, and we disclaim our responsibility if this is used Information provided by parties other than its original owner. Our client's membership is a certificate of ownership of all the services offered under it, so the client must always verify that all his services are registered in his account, and if there is any shortage or increase, he must contact us immediately. We have the right at any time to request the submission of documents or any legal means to verify the customer's ownership of his account with us, and we are also entitled to use your information when legally questioned and hand it over upon request to the competent authorities.

5. Terms of service cancellation

The cancellation and return policy is subject to the following conditions: The customer has the right to request the cancellation of the service and the refund of the amount paid within 30 days from the date of subscription to the service and before starting the implementation of the service, in the event that the customer is not satisfied with the service with a deduction of 10% of the value of the service or 5000 Egyptian pounds as a minimum as an administrative fee, and in the event that the start In the implementation of the service, the customer is not entitled to demand the cancellation of the service and the refund of the amount or part of it, and the service is considered valid considering that work is carried out. We have the right to refuse the request to cancel the service in the event that the customer violates any of the terms and rules agreed upon in the terms of service provided or the contract. The service is not canceled and the paid value is refunded except upon a direct request from the customer, and by a written message from the customer’s email registered in our system, and we have the right to verify the customer personally via a phone call to the phone number registered with us. The expenses of preparing the technical analysis of the project requirements document are not free, and its value starts from five thousand Egyptian pounds and does not exceed twenty thousand Egyptian pounds, depending on the size of the project and the number of pages of the written document.