Professional CS-Cart Support That Keeps Your Store Running Smoothly

Stop worrying about technical issues, updates, and maintenance. Get expert support that lets you focus on growing your business while we handle the technical side.

Expert Support Fast Response Reliable Service

Don't Let Technical Issues Slow Down Your Business

Every minute your store is down or not performing well costs you sales. Get reliable support that keeps your CS-Cart store running at peak performance.

View Pricing & Plans

1200+ Completed Tasks • 850+ Resolved Tickets • 5+ Years Experience

Why Professional Support Matters: Your Business Can't Afford Downtime

Technical issues don't wait for convenient times. When your store goes down, customers can't buy, and you lose revenue. Professional support ensures your CS-Cart store stays online, secure, and optimized.

Downtime Costs You Sales

Every hour your store is down means lost customers and revenue. Professional support prevents issues before they become problems.

Fast Issue Resolution

Get problems fixed quickly with expert support. Advanced plans respond within 2-6 hours for critical issues.

Proactive Maintenance

Regular updates, security patches, and optimizations keep your store secure and performing at its best.

Focus on Growth

Let experts handle technical tasks while you focus on marketing, products, and growing your business.

What You Get: Comprehensive CS-Cart Support

Everything you need to keep your store running smoothly and growing

Development & Customization

Custom CS-Cart development, design enhancements, and feature upgrades. Get the functionality you need without the technical headaches.

Fast Technical Support

Reliable support and quick issue resolution. Get expert help when you need it, with response times as fast as 2-6 hours for critical issues.

Strategic Consulting

Expert guidance from senior technical experts. Make informed decisions about architecture, scalability, and long-term business growth.

Security & DevOps

Comprehensive security assessments and server management. Keep your CS-Cart environment secure, optimized, and reliable.

API Integrations

Seamless integrations with payment gateways, shipping providers, and third-party services. Connect your store to the tools you need.

Performance Optimization

Speed improvements, SEO enhancements, and conversion optimizations. Boost your store's performance and maximize sales.

Our Track Record

Numbers that prove our commitment to excellence

1200+

Completed Tasks

Successfully delivered projects

850+

Resolved Tickets

Issues fixed quickly

40+

CS-Cart Add-ons

Ready-to-use solutions

5+

Years Experience

Proven expertise

Flexible Support Plans for Every Business

We offer multiple support tiers designed to fit your business size, technical needs, and budget. From small stores just getting started to enterprise-level operations requiring comprehensive care.

Starter Support

Perfect for small stores just getting started

  • Add-ons installation
  • Backend configuration
  • CSS customization
  • Bug fixes
  • 24-hour response time
Most Popular
Essential Support

Ideal for growing businesses

  • All Starter features
  • CS-Cart upgrade service
  • Unlimited support requests
  • Server configuration
  • 24-hour response time
Advanced Support

For established stores needing more

  • All Essential features
  • Quick chat/WhatsApp support
  • Security tools integration
  • Performance improvements
  • 4-6 hour response time
Premium Care

Complete care for enterprise stores

  • All Advanced features
  • Custom development
  • Performance monitoring
  • Proactive ticket creation
  • 2-hour critical response

Ready to See Detailed Pricing & Features?

Get complete information about each plan, including pricing, hours, included services, and SLA commitments. Our sales team can also help you choose the perfect plan for your needs.

All plans include Help Desk portal access • Flexible monthly billing • Upgrade or downgrade anytime

What This Means for Your Business

  • Less Downtime — Proactive maintenance prevents issues
  • Faster Growth — Focus on business while we handle tech
  • Better Performance — Optimized store converts more visitors
  • Peace of Mind — Expert support when you need it
  • Scalable Solutions — Support that grows with your business
  • Cost Savings — Prevent costly issues before they happen

Why Choose Our Support

  • CS-Cart Experts — Deep platform knowledge
  • Fast Response — Critical issues in 2-6 hours
  • Proven Track Record — 1200+ tasks completed
  • Flexible Plans — Choose what fits your needs
  • Flexible Plans — Choose what fits your needs
  • Help Desk Portal — Track everything in one place

Our Service Level Agreement

Clear commitments that ensure you get the support you need, when you need it

Response Time

Starter & Essential: Within 24 business hours

Advanced & Premium: 4-6 hours (2 hours for critical)

Resolution Time

Starter: 48-72 hours for minor issues

Premium: 12-24 hours for urgent issues

Availability

Support during business hours (Sun-Thu, 9 AM - 5 PM GMT+2)

Premium Care includes extended availability

Frequently Asked Questions

Everything you need to know about our CS-Cart support services

We offer four flexible plans: Starter Support, Essential Support, Advanced Support, and Premium Care. Each plan is designed for different business sizes and technical needs, from small stores just getting started to enterprise-level operations. Contact our sales team to get detailed pricing information tailored to your needs.
Starter & Essential Support: We respond within 24 business hours. Advanced & Premium Care: We respond within 4-6 business hours, and critical issues get a response within just 2 hours. This ensures your urgent problems are addressed quickly.
Additional work beyond your plan's included hours is available at competitive rates. Each plan has maximum extra hours available (Starter: 5h, Essential: 10h, Advanced: 10h, Premium: 20h). This gives you flexibility without unexpected costs. Tasks exceeding these limits require a separate proposal and approval. Contact our sales team for detailed pricing information.
Yes! Advanced Support and Premium Care include minor customizations within plan hours. For extensive custom development, API integrations, and major enhancements, we offer these as separate services or through Premium Care plan hours. We've built 40+ add-ons and countless custom solutions.
All clients have access to the SonoTrix Help Desk portal where you can view all tickets, track response times, and monitor progress. Premium Care clients also receive proactive ticket creation, progress monitoring, and optional WhatsApp alerts during business hours.
Absolutely! Plans automatically renew each month, but you can upgrade or downgrade at any time by contacting our sales team. We'll help you find the perfect plan that matches your current needs and budget.

Ready to Get Professional CS-Cart Support?

Stop worrying about technical issues and focus on growing your business. Choose a support plan that fits your needs and get expert help from CS-Cart specialists.

1200+
Tasks Completed
850+
Tickets Resolved
5+
Years Experience

Reliable support • Fast response • Expert team